Flexible, Cost-effective Support for Your JD Edwards Systems
JD Edwards system is crucial to your business. The
healthier it is, the better your business can perform. This is
where BMS can help. We’ll ensure your Oracle EnterpriseOne/ World
systems are in the best possible shape, and more importantly,
we’ll help you keep them that way.
you are looking at the total outsourcing of your support and JD Edwards maintenance,
or just need cover for peak periods, holidays
or as a result of a skills shortage, you can use your calls entirely
at your own discretion; whenever you want. With the BMS flexible
support service, you only pay for what you use. There is no ‘sign-up’
fee. You never pay for what you don’t use. You may find you need
to channel your own support resources onto new projects and initiatives
and yet find this difficult to do without going to the expense
of taking on more headcount or paying for expensive contractors.
With the BMS support model, you have the security of knowing there
is highly skilled, multi-disciplinary cover between the hours
of 08.00 to 18.00, as well as on-call support out of hours.
is also comforting to know that the BMS support service encompasses
much more than pure support. In fact, we can assist you with ALL
aspects of your Oracle JD Edwards ERP system: from health checks, CNC systems
administration, training, performance monitoring and tuning, to
development requests and applications support across your complete
ERP system. It is entirely up to you how you use your calls. And
you can top them up at any time.
provides this unique support service via its teams of highly
skilled and experienced technical and applications consultants.
Our Support Centre is equipped with the latest technology, where we
link to your systems for the fastest
possible response times. In order to ensure that we are totally
effective from day one, we set aside time to come into your company
and understand your configuration, your business processes and
any modifications you may have made, as well as the current issues
you face. We undertake this transition on a free of charge basis,
so you have absolutely nothing to lose… you just gain a highly
effective support partner to help you confront the challenges
Scope of Support Services
over sixty consultants, BMS has the largest single source of experienced
World and EnterpriseOne applications consultants available within
the UK. Our applications consultants are cross trained between
modules, allowing us to provide customers with multi disciplined
(Accounts Receivable, Accounts Payable, General Ledger, Fixed
Assets and Job Costing);
(Inventory Management, Warehousing and Advanced Warehousing,
Purchase Order Management, Sales Order Management, Advanced
(Shop Floor Control: Manufacturing Works Orders and Manufacturing
Accounts; Product Data Management: Bills of Materials, Product
Costing and Engineering Change Orders; Material Requirements
Planning; Master Product Scheduling; Distribution Requirements
Planning; Forecasting; Configurator; Quality module);
Resources and Payroll;
Relationship Management (CRM);
and Service Billing;
J.D. Edwards supplied fixes,
point fixes as required,
Data integrity management.
to day systems administration;
and Security Administration;
and full builds and deployments;
set-up and refreshes;
server set-up and generation;
monitoring and tuning
systems and modules;
and Testing of updates:
(Software Action Requests),
(Electronic Software Updates),
training and documentation
Benefits of BMS Support:
dedicated, multi-disciplinary cover (CNC, applications support,
development, systems performance) 24/7/365 Pan European Support,
giving you total security.
for money: simple ‘pay as you go’ model. You only pay for what
you use and yet you have full-time cover.
flexible offering: you can use your calls for whatever you want
- be it from health checks and development requests to typical
day to day activities such as integrity resolution and end-user
costs, as you can remove the need for hiring extra resources
to look after your systems.
for the provision of cover during peak times, holiday periods,
staff absences and for special projects.
time spent on managing support staff schedules and rosters.
BMS experts are ALWAYS to hand.
aspects of your ERP system are catered for, including your customisations;
BMS take the time to understand your system in-depth, at no
cost to you, ensuring the highest levels of productivity from
customer service through faster delivery and rigorous SLAs.
end user satisfaction as highly experienced consultants look
to apply performance metrics to the BMS support service, so
you can measure improving service levels.
Service Level Agreement
Level agreements can be tailored to your organisations requirements.
An example follows:
a major system outage
(EDI transmission failure, no thin client access, multiple users
have no access),
to within 15 minutes,
fix time of 2 hours.
SLA Priority 2:
a major system component failure (invoice run errored, payment
to within 1 hour,
fix time of 4 hours.
SLA Priority 3:
an urgent single user call (period end report issue),
to within 2 hours,
fix time of 24 hours.
SLA Priority 4:
a normal single user call (education issue),
to within 1 day,
fix time of 3 days.